JULY, AUG., & SEPT., 2012
OUTRAGEOUS CUSTOMER COMMENTS
LETTERS FROM SATISFIED CUSTOMERS:
I wanted to make sure you were aware of the great service employees you have at Kings Toyota. I brought my vehicle in for its 90,000 mile service and when I arrived, I was greeted by a friendly gentleman who escorted me inside to DERIC LANG'S desk. I waited a minute or two as it was crazy, busy that day.
Deric took a look at the service I needed and made a recommendation that would save me money. I was glad to know I wouldn't need to spend as much as originally thought. Deric also told me because of the work and the expense involved, he would be happy to arrange a rental vehicle for the day, and escorted me to the car rental desk.
ED PERCY, the rental manager took all my information and then realized that my driver's license had expired. Without missing a beat, he arranged for the shuttle drived, JOYCE BENBOW, to drive me to the BMV, after stopping at an ATM to withdraw money for my drivers license. Within an hour, I had a new license.
When I walked back into Kings Toyota, now a legal driver, Ed had my car ready...
I FELT LIKE A ROCK STAR!
And, as the day progressed, Deric kept in touch with me so there no surprises at the end of the repair.
The bottom line is this; I won't take my car anywhere else to have it worked on. The people in your service department care about it's customers and will make things right. I could have had a really bad day, but Deric, Ed, Joyce and the rest of your crew made sure that I was satisfied and comfortable.
Please let your service group know how much they are appreciated. Great service is not always what you get anymore. I can say that I don't mind bringing my car into Kings Toyota because I know that I will be taken care of. I'm 90,000 miles into my Toyota and I've never had a major issue. I credit that to the service department employees that keep my car running and in good condition.
THANKS KINGS TOYOTA!
WENDY L. - Maineville, OH
I have been a KINGS TOYOTA customer for many years and can only say I never take my vehicle anywhere else - anymore, that is. After taking my vehicle to an un-named service center, I discovered the items they sold me were faulty and the company would not stand behind their product. TONY FIORITO, ASM, and WAYNE MISCH, certified technician, took the time to write out in detail what the problem was and how it should be presented (to the other service center) and with their help, I was able to get the full refund I was due. THANK YOU! Again, I WILL NEVER LET ANYONE EXCEPT TONY AND WAYNE AT KINGS TOYOTA HANDLE ANY PROBLEMS WITH MY VEHICLE. Thank you, Thank you, Thank you.....
MICHELLE G. - Mason, OH.
Survey month: 9/2012
CHRIS TINO in service handled a very difficult situation for me with great professionalism. He made the best of a very difficult situation.
MICHAEL G. - Cinti., OH.
Survey month: 9/2012
I am within 1 mile of antoher dealership but I drive to KINGS TOYOTA. The service team I have always treats me greatly and I know I can trust them.
BILL P. - Cinti., OH.
Survey month: 9/2012
Employees at KINGS TOYOTA service dept. are always prompt, courteous and efficient.
CAROL S. - Cinti., OH.
Survey month:9/2012
A totally AWESOME experience! Have never been treated so well as I was at Kings Toyota....why would I go anywhere else
HEATHER T. - West Chester, OH.
Survey month: 8/2012
GREAT WAITING ROOM! I especially like how the service personnel came to the room and talked to each person instead of just paging them.
JULIA A. - Loveland, OH
Survey month: 8/2012
The KINGS TOYOTA representative was extremely helpful and accomodating.
KYLE M - Milford, OH
Survey month: 8/2012
The entire service experience at KINGS TOYOTA is great! The people working in the service department are fast and friendly. One of the main selling points of buying a car from Kings Toyota is the great service I always get.
STEVEN G.-Cinti., OH
Survey month: 7/2012
Car rental was great - cost of service was hands down excellent.
PHILIP W.-Milford, OH
Survey month:7/2012
Glad they take the time to check up on visit....confirms their expectations to perform excellent work. They value their customers..
PATRICIA H. - Cinti., OH
Survey month: 7/2012
Easy to get appointment, and service is done on time. They also tell you of any items that may need service in the next year so you don't get a surprise on a future service visit.
ROBERT W.- Cinti., OH
Survey month:7/2012
I have dealt there for years and have always had excellent service.
CLYDE K.-Mason, OH
Survey month - 7/2012
GREAT WAITING ROOM ACCOMMODATIONS! I like the way the service personnal came to the room and talked with each person rather than using a paging system.
JULIA A. - Loveland, OH
Survey month - 7/2012