LETTERS FROM SATISFIED CUSTOMERS...
Recently I purchased a 2012 Camry LE from Kings Toyota. The experience I had was unbelievable. I say that as a 65 year old, who has bought more cars than he can remember. My father was a dealer in Muncie, IND. for 30 years and I sold cars for him. Needless to say, I've been around the business for a long time.
This is my 6th. Toyota (the last 5 from you). The unique experience comes from dealing with DARRELL GISSELL, your sales representative. I met him a year ago when I started just looking around while my car (2004 Camry) was being serviced. He impressed me so much that when I started looking seriously, I immediately thought of him.
The rest is history. But the really important part is how he and your dealership handled the whole process. Everything from information, to test drive, and purchasing was above anything I had ever experienced. (Mind you that's a long time and many cars.) From everything I can tell, your dealership is very unique and special. I don't know if any of your sales representatives are like Darrell, but if you could make a mold and have 10 more just like him, you'd be even more successful. Even the delivery and Heidie in accessories was special. I added tinting Strikeforce, and remote start with the savins I made in the deal.
I'm not sure if I've ever walked away from a car deal and felt like I really won everything. Whatever your doing, don't stop. Because in about three or four years my Sienna will be ready to trade and I WILL BE BACK! Yes, Toyota is a great car and company, but it is dealers like you and sales representatives like Darrell that make it an even better experience.
Sincerely Thank You,
Ted D.
Maineville, OH.
DEAR HEIDIE,
Thank you for the FULL STRIKE FORCE PACKAGE on my new Toyota Prius V. I was VERY EXCITED to win this at the new owner's event on June 19th. I was also excited because I usually work in the evenings, and I didn't think I'd ever have the night off to be able to attend one of these events.
The Prius is my first Toyota and I have never been so pleased with a dealer before. KINGS TOYOTA really goes the extra miled for the personal touch. CHRISTINA RICHMOND, my sales person, went above and beyond the call of duty to help familiarize myself with my new car. The free car washes and oil changes are a luxury I've never had with any other dealer. And the NEW OWNER'S EVENT is a great way to educate a lot of new owners on important safety issues and features.
KUDOS to all of the Kings Toyota team for winning my heart over. I LOVE my new car. Thank to THE DETAIL DOCTOR for the Strike Force Package. I feel lucky, fortunate, and PROUD to be a new Toyota owner, and the winner of the raffle!
Sincerely,
Amy I.
To whom it may concern;
Yesterday my wife and I purchased a vehicle from you. I wanted to let all know that this was 'the best' overall experience we have ever had or experienced over the course of 35 years of purchasing vehicles. We walked away going; WOW! What just happened here? We started out the day dreading the long/stressful and potential bad experiences when buying a vehicle. Ended with a short day relieved, excited, thankful, and fulfilled from completing this task so easily! Incredible salesmanship, professionalism, and genuine care/concern from every staff member! Nice to know there are still businesses/business associates out there that are committed to excellence and getting it right for the consumer! Well done and thank you!
To the above, we also want to sincerely recognize MR. BRUCE BLACKBURN. Outstanding experience from him! Life was made easy yesterday by him. He did this! For this, we thank you Bruce!
Also, a big thank you to MR. JOHN GONZALEZ in Finance. Painless process all the way.
Hope you all sell lots of cars and make lots of money! You all deserve to! Thanks again!
Dennis L.| VP of Operations
Hometown - Irving, TX.
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Dear Customer Relations Manager,
I would like to say that I truly feel that Kings Toyota is committed to customer service and satisfaction.
My first contact was DWAYNE STALLWORTH, it was his first day as an employee at Kings Toyota and he was awesome. Then I had the pleasure of working with GARY SMITH and DAN PRECHT in finance, and a few others.
The day I cam to pick up my vehicle, it was amazing all the service that I received and how everything was taken care of and I was able to drive away in my new car and I felt amazing.
Afterwards Dwayne has continued to ensure that everything is fine with the vehicle and ensure that my scheduled maintenance was handled, and has been.
So please share this with your co-workers and managers. I look forward to the ongoing relationship with Kings Toyota.
Satisfied Customer,
SHERI L - Cinti., OH.
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Our salesman BRUCE BLACKBURN, was excellent. We were very comfortable with our interactions with him. It was the best purchase experience we have had!
PAUL M. - Ft.Mitchell, KY.
Survey month: 9/2012
The BEST EXPERIENCE I have ever had while car shopping and buying as well!!! CHRIS HAMM is the man of the year 2012!
ALEXANDER T. - Dayton, OH.
Survey date: 9/2012
Our salesman, RYAN FINK, was great and he hasbeen consistently so for the part 4 - 5 cars we've purchased from him and KINGS TOYOTA.
ROBERT H. - Montgomery, OH.
Survey date: 9/2012
The professionalism of my slaes rep, JOE HECKLER. He puts you at ease and the buying expereince is enjoyable. Also the quickness of finding the exact vehicle I wanted.
STEVEN B. - Cinti., OH.
Survey date: 9/2012
FORREST LINDSAY was extremely knowledgeable. I have purchased ten automobiles. This Canry is my third Toyota. Forrest is the BEST SALESPERSON I HAVE EVERHAD! I would highly recommend KINGS TOYOTA because of my slesperson, Forrest Lindsay.
KATHY P. - Ft. Mitchell, KY.
Survey date: 9/2012
This is an outstanding dealership with very professional personnel.
TERRY M. - Lebanon, OH.
Survey date: 9/2012
I live in Pennsylvania. RYAN FINK went above and beyond to help me. I apprciated his efforts. He was positive, friendly and always willing to help me. Kept inclose communication. I appreciate him.
SARAH W. - PA.
Survey date: 8/2012
Salesman DOUG STACY was top-notch and professional.
LAWRENCE G. - Morrow, OH.
Survey date: 8/2012
Impressive presentation. CHRISTINE RICHMOND gave me as much time as I needed. She was very knowledgeable.
AMY I - Mont., OH.
Survey date: 8/2012
My husband and I have 16 month old twins so we were VERY pleased with how quickly we were able to get in and out with our new Camry! CHRIS HAMM and everyone was very helpful and polite. I will recommend KINGS TOYOTA to anyone looking for a new Toyota.
CANDACE T. - Cinti.,OH.
Survey date: 8/2012
Our salesperson JOE HECKLER is excellent in every regard....a great person to deal with....we have bought 3 vehicles from him so far.
JAMES M. - Monroe, OH.
Survey date: 8/2012
We dealt with HEIDIE MOWRY in the Personalization Shop and I would not have asked for anyone betters...SHE IS GREAT!
VICKIE W.-Milford, OH.
Survey date: 8/2012
DARRELL GESELL (our salesman) is an excellent salesperson. After my husband met Darrell and Darell answered all of his questions on he Prius, my husband convinced me NEED a Prius!
MARY L.-Lebanon, OH.
Survey date: 7/2012
We looked at Highlanders at another Toyota dealership before going to Kings Toyota and our experience at Kings was a whole magnitude (or more) better. We knew what we wanted and our salesman, JOE HECKLER, concentrated on getting that for us....THANKS!
RICHARD-Batavia, OH
Survey date: 7/2012