SEE WHAT OUR SATISFIED CUSTOMERS HAVE TO SAY ABOUT THEIR EXPERIENCE AT
KINGS TOYOTA.......
DEC, 2011, JAN. & FEB. 2012. OUTRAGEOUS CUSTOMER COMMENTS
LETTERS FROM SATISFIED CUSTOMERS....
To whom it may concern;
Yesterday my wife and I purchased a vehicle from you. I wanted to let all know that this was ‘the best’ overall experience we have ever had or experienced over the course of 35 years of purchasing vehicles. We walked away going; WOW! What just happened here? We started out the day dreading the long/stressful and potential bad experiences when buying a vehicle. Ended with a short day relieved, excited, thankful, and fulfilled from completing this task so easily! Incredible salesmanship, professionalism, and genuine care/concern from every staff member! Nice to know there are still businesses/business associates out there that are committed to excellence and getting it right for the consumer! Well done and thank you!
To the above, we also want to sincerely recognize MR. BRUCE BLACKBURN. Outstanding experience from him! Life was made easy yesterday by him. He did this! For this, we thank you Bruce!
Also, a big thank you to MR. JOHN GONZALEZ in Finance. Painless process all the way.
Hope you all sell lots of cars and make lots of money! You all deserve to! Thanks again!
Dennis L.| VP of Operations
Hometown - Irving, TX.
Dear Customer Relations Manager,
I would like to say that I truly feel that Kings Toyota is committed to customer service and satisfaction.
My first contact was DWAYNE STALLWORTH, it was his first day as an employee at Kings Toyota and he was awesome. Then I had the pleasure of working with GARY SMITH and DAN PRECHT in finance, and a few others.
The day I cam to pick up my vehicle, it was amazing all the service that I received and how everything was taken care of and I was able to drive away in my new car and I felt amazing.
Afterwards Dwayne has continued to ensure that everything is fine with the vehicle and ensure that my scheduled maintenance was handled, and has been.
So please share this with your co-workers and managers. I look forward to the ongoing relationship with Kings Toyota.
Satisfied Customer,
SHERI L - Cinti., OH.
Happy New Year!
I am driving the Corolla everyday and packing on the miles from IN. to OH. to work. First tank of gas I got about 375 miles. Couple times while on I-74 I looked down an was driving 80mph.! and didn't realize it. Maybe it might be helpful If Toyota came out with factory color of camouflage so the police would not see me.
On a serious note I am glad I got the Corolla and you, MIKE CLUXTON, being my salesman made the purchase and buying experience much easier. Many people I know go on Sundays to look at cars when lots are closed to avoid "Lot Lizards" salesman that follow you around and drill you with questions to see if how serious you are about buying and judge you to see if you can afford a vehicle or just wasting their time.
Your casual and honest approach with customers is much better taken. If somebody wants to buy a car they will buy it somehow.
With my father being self employed he taught us that when you are in business for yourself your best advertisement is a good customer. Customers share their buying experience with more people than realized.
I agree with you on owning and believing in what you are selling. Toyota has a very good record for vehicles that last. In the future I certainly would consider coming back to Kings Toyota to Trade/Buy another car even thought I live in Indiana. After all it was reputation that brought me to Kings when there are several closer Toyota Dealerships to my house.
Thank you again and much success and happiness to you and your family in 2012
Andrea A. & Jim R. - Milan, Indiana
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I was most impressed with the knowledge and explanations of the salesman, STEVE HRONEK; no other dealerhip I visited was anywhere near like him. Steve explained the car from one end to the other before I drove it, instead of while I drove it, so that I could put all my attention on the test drive. I honesly don't know how it could be better!
JANET W. - Cinti., OH.
Survey date: 2/2012
Kings Toyota is 50 miles from our home. There is a Toyota dealership 5 miles from our home but we go to Kings Toyota for salesman, JOE HECKLER.
PAUL B. - Ind., KY.
Survey date: 2/2012
My salesman BRUCE BLACKBURN, was a pleasure to work with and offered continuous support in the future. Really good experience!
ELIZABETH D. - Cinti., OH.
Survey date: 2/2012
Dealership has large inventory, experienced (& courteous) staff. Service department offers convenient services such as email scheduling, free car washes, and lifetime oil changes. This dealer is the farthest Toyota dealer from my home, but I am willing to drive it 40+ minutes just to take advantage of these services.
ALEXANDER E. - Hebron, KY.
Survey date: 1/2012
The ENTIRE STAFF at Kings Toyota made the buying experience very pleasurable. I have family members that travel over 200 miles to purchase their vehicles from Kings because of the way they treat their customers. It's outrageous how well Kings Toyota treated me!
STEVEN W. - Cold Spring, KY.
Survey date: 1/2012
JOE HECKLER made the purchase of our new RAV4, a pleasant experience that was handled with courtesy and professionalism.
SUSAN M. - Mason, OH.
Survey date: 1/2012
The overall experience from the saleman, BRUCE BLACKBURN, to the finance guy, GARY SMITH, went great; and, you have the cleanest dealership I have ever seen!
KELLY H. - Ft. Mitchell, KY.
Survey date: 1/2012
The ease of dealing with MICHAEL LEWIS was extrodinary and very pleasant!
EDWARD B. - Mason, OH.
Survey date: 12/2011
My salesman, TOM RYAN, was great. He answered all my questions but wasn't pushy. I could have gone to a dealership closer to home but I feel he went the extra mile to take care of me.
NEVIN B - Dayton, OH.
Survey date: 12/ 2011
I liked that the salesperson, JOE HECKLER, did not pressure me, but gave me numerous options that matched my particular needs.
JOSEPH B. - Milford, OH.
Survey date: 12/2011
I enjoyed working with my salesman, GREGORY MARSHALL. He was responsive to my needs and ensured the sales transaction went smooth and swift. Much appreciated!
BENNIE B. - Cincinnati, OH.
Survey date: 12/2011
It was a very positive experience. BRUCE IHLE located the exact vehicle for us and gave us an accurate date for delivery. The staff listened to what we wanted and they were eager to ge us the vehicle for the price we wanted.
TERESA K. - Independence, KY.
Survey date: 12/2011
This is the best experience with Toyota I have had and believe me, I have had several and yours is the best....Thank You so much MICHELLE OLAK!
BARBARA M. - Cincinnati, OH.
Survey date: 12/2011
DARRELL GESELL was the best sales person anyone could ask for or have when purchasing a new vehicle. He was very helpful, polite and always provided me something to drink as we worked through the details with 108F temperatures!
PATRICIA A. - West Chester, OH.
Survey date: 12/2011
